Better Service and Better Value

The sophistication, maturity and breadth of converging ICT Infrastructure requires investment and commitment. To enhance the user and customer experience, leading methodologies such as ITIL and vendor-specific frameworks are used. ConvergeNet's evergreen investment in capability maturity ensures that the People, Processes and Technology Solutions are used to provide better service on an economic basis.

Professional services need multi-disciplinary skills and sophisticated project support. ConvergeNet fits the mould, possessing ICT, electrical engineering- and mechanical engineering skills. This broad range of skill sets ensures an enhanced overall customer service experience and reduced project complexity. Critically, the need for power and cooling-efficient technology and specialised solutions is even more relevant in the Emerging market context.

Our energy-efficient solutions, products and services are able to reduce customer operating costs. ConvergeNet strives to be the leading group of companies in the application of green technology.

ConvergeNet and its subsidiaries rely on Technology, People and Processes of which the following are included: ITIL, ISO 9001, CMM (Capability Maturity Model), PMBOK and PRINCE in terms of Project Management. The technology we use to drive the services and business consists of inter alia the following systems and applications: Automated Call Despatch, General Administration, Production Scheduling, Financial and Consolidation Applications, Pre-Paid voucher system, SIMS Sales Information Management System and Microsoft Project.

ConvergeNet employs a large (more than 800 people) workforce, which has the necessary skills and competencies. These are: Project Management, Managed Services, Multi disciplinary – ICT, Electrical, Cooling, Electronic, Radio – GSM, WiMAX and CDMA, Networking – CISCO, 3COM Satellite and microwave solutions.